FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. Expedited options may be available at checkout.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times and rates may vary by destination.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can use this to track your package directly on the carrier's website.
Products
Are your products high quality?
Absolutely. Every product in our catalog is carefully vetted for durability, performance, and value. We stand behind everything we sell.
What if a product arrives damaged?
If your item arrives damaged or defective, contact us at support@bloomactive.com within 7 days of delivery and we'll make it right — replacement or full refund.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging. See our full Refund Policy.
How do I start a return?
Email us at support@bloomactive.com with your order number and reason for return. We'll send you instructions within 48 hours.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. Our store uses industry-standard SSL encryption and Shopify's secure checkout to protect your information.